Google Play Balance — Google play balance amount is not transferred into bank account

Website: GOOGLE PLAY STORE

My son done transactions on google play with my different gmail account through my paytm wallet for playing games.
Total transaction was approx-21600
money refunded -19510
amount is with google play store balance. After discussion they said this amount can not transferred. I can spent this money only in google play store. But do not use google play usually. Please help me get my money back.
My email is "[protected]@gamail.Com
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