Google Play — payment refund

Website: Google play

I have installed an app fortunescope from google play which aaked me for card details to proceed. Without my knowledge it debited rs 4300 from my account. I have raised a complain and get an reply that the amount has been refunded. But i have not received it yet and it's more than a month now. I am not getting any reply even after sending several emails.
Order no - gpa.[protected]..0
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Your A/c 720671 is debited with Rs 2449.00 on[protected]:31:08 at PUR/GOOGLE *Agromart/[protected].Avbl Bal is Rs 620.05.Call [protected] for dispute

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