Green Line Travels — Inconvenience due to change in pickup points

Today our pick up was scheduled from Munnar to Bengaluru. This travel included 2 buses as per the ticket, first is from Munnar to Cumbum via mini bus and the next pick up was from Cumbum to Bengaluru via sleeper bus KA51AD4937, and our seat numbers were L9 and L10 and the date is 30-Sep-2024.
But unfortunately they changed the plan at the last moment it seems. We were only 2 people, they planned to send us via another bus from Cumbum to green leaf hotel, and in the mid of a journey we had to change our seats 2 to 3 times, while sitting in others seats, it was a tiresome and frustrating experience, eventhough our seats with sleeper class were reserved before from Cumbum itself as per the ticket and again we waited at the hotel for the bus.
It was first of all a tiresome day for us and then again they increased this tension in the places that we even never had been to.
I never expected such disgusting behaviour from this agency and will not recommend any one to use this service.