Greendust.com — Product not as described

Address: Faridabad, Haryana

My worst online purchase ever!! and that is the most positive thing i could have written about this product and greendust. First, BES (Blackberry Enterprise Services) (including both BBM and BIS) do not work on this device and the same is not mentioned anywhere in the product listing and description. Second, it is mentioned in the listing that the product is 'Brand New' but that is not the case as the phone has scratches and dents on the back panel and the sticker on the back panel. Also, the charger has usage marks and is evidently not 'brand new'. Have been in contact with the greendust team since last 3 days and no solution has yet been agreed upon. Very disappointing experience!