Grofers — blocked account

This is regarding my account, that is suspended without any prior information and reason too.
I want to state that i sent many mails to grofers that i am not able to login, kindly do needful for the same.

After many mails they reply that my account is suspended for any suspicious activity.
As i am very old and regular customer of grofers should right to know why and when my account is suspended.
When i had call with their customer care department they suggest the account will not be unblocked.
This is very unprofessional and want to know that how can do this with any customer.
I had some credit or orange cashback their how can they block my money in their custody.
So pls you are requested to unblock my account on priority

Im account number is [protected]it is blocked and i have wallet balance in it rs300 so please unblock my account.

Regards
mukul baghel
Delhi

Same happened with me as well...
They promised a cashback in my grofers wallet after which my account got locked.
After researching a bit on of, I found tht I'm nt the only one facing this issue because everybody who had aa complaint to file against grofers regarding account getting locked, were promised a refund in grofers wallet. I think there's something wrong because everytime somebody is promised a refund in grofers wallet, they tend to block those accounts without any warning or prior notice. I've been shopping frm multiple sites online nd trust me, this experience is one hell of a matter nd I need it resolved. I asked them for a reason to justify my account being blocked nd they wer lyk.. oh u know, the system detects ur purchase n it automatically locks it. I wz lyk yea... So nw u think tht I'm a cheat customer when I've been loyal to u for more than 3 yrs... Hw the hell in the world can anybody mark u as spam user when I've been ordering for more than 3 yrs and all orders above 500/- this is ridiculous to be honest and there should be a very strict action taken against them. Yes I agree, I've been replacing/returning items too mch bt thts my right as a customer to not to accept defected/damaged/expired item, it's too obvious. They hv a record of it which they can't deny.. Nw nw they're here promising a refund in grofers wallet nd ultimately getting my account locked. Can anybody help me out in this or do I send a legal notice to grofers?

This is Regarding My Grofer Account, That is Suspended Without Any Prior information And Reason Too. Please Unblock My Account As Soon As Possible. My Account Login Number is [protected], Please Unblock This Number Sir/Mam. Thank You