Comments
From the purchase id "3126336" will it not possible to get the email id. Or please let me know how to share the email id. I do not prefer the email id publicly in this forum.
Regards,
Peter
Regards,
Peter
i have also dropped an email to [protected]@nearbuy.com on Fri, 20 May '16 12:47pm from the registered email id.
I have also received the email from [protected]@nearbuy.com and please refer to the ticket number 122446.
Subject: Consumer Complaint. - 122446
From: nearbuy support Fri, 20 May '16 12:47p
Hello!
Thank you for writing to us.
We’ve received your request and will revert to you within 24 hours. We are tracking your request under the ticket number in the subject line.
We appreciate your patience.
Warm regards,
nearbuy.com
Subject: Consumer Complaint. - 122446
From: nearbuy support Fri, 20 May '16 12:47p
Hello!
Thank you for writing to us.
We’ve received your request and will revert to you within 24 hours. We are tracking your request under the ticket number in the subject line.
We appreciate your patience.
Warm regards,
nearbuy.com
Dear Savariraj Peter,
Please share the email ID from which you have sent the mail at [protected]@nearbuy.com. so that we can assist you further regarding this.
Thanks,
Team nearbuy
Please share the email ID from which you have sent the mail at [protected]@nearbuy.com. so that we can assist you further regarding this.
Thanks,
Team nearbuy
I had forwarded the email from [protected]@yahoo.com on 21st May 2016 at 10:47 am. I do not understand why you are not able to get the customer details from the purchase id, 3126336. Instead, you are asking the customer to publish the email on the public website which can lead to spam. I believe it is against information privacy law, (https://en.wikipedia.org/wiki/Information_privacy_law) and nearbuy could be sued for this. May be Nearbuy does not have any process and does not abide by any law.
Dear Savariraj Peter,
We wish to inform you that we have already shared an update via email with all the details on your escalation ticket ID 122446. Feel free to get in touch with us for any further assistance in future.
Thanks,
Team nearbuy
We wish to inform you that we have already shared an update via email with all the details on your escalation ticket ID 122446. Feel free to get in touch with us for any further assistance in future.
Thanks,
Team nearbuy
I have received the below reply from you which is unacceptable. I just like to know the root cause of this. Certainly this incident had caused lot of inconvenience to us.
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.
As discussed, we have successfully processed the refund of Rs. 1998/- is refunded to your Net banking account and the bank refund reference number for the same is [protected] and the amount will reflect in your account statement.
We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.
As discussed, we have successfully processed the refund of Rs. 1998/- is refunded to your Net banking account and the bank refund reference number for the same is [protected] and the amount will reflect in your account statement.
Dear Savariraj Peter,
We understand you are disappointed. We have already shared an update with you in this regard and have provided the best possible resolution. We hope you will give us a chance to turn around this experience for you in the future.
Thanks,
Team nearbuy
We understand you are disappointed. We have already shared an update with you in this regard and have provided the best possible resolution. We hope you will give us a chance to turn around this experience for you in the future.
Thanks,
Team nearbuy
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Resolved
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Building No. 20, Pushp Vihar Commercial Complex, New Delhi, Delhi, India - 110062
Please share your registered email ID with us. We will check this for you.
Thanks,
Team nearbuy