Groupon India / Nearbuy — Transaction failed but amount deducted

Sheryl Soans

from Vasai-Virar, Maharashtra

May 21, 2016

Address: Thane, Maharashtra, 401305

Website: Groupon India / Nearbuy

I did a transaction of rs 524/- towards purchase of carnival package of yazoo park.
The transaction failed and there was a message on the screen that any credit or promotional code will be reverted back to the account.
However, the amount of rs 524/- is debited from my account but the transaction failed and neither is the amount credited back to the account.
I am also continuously calling up all the contact numbers but there is no response.
Kindly revert.

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Comments

Groupon India / NearBuy Customer Care

from Delhi, Delhi

May 24, 2016

Verified Support

Dear Sheryl Soans,

Please share your registered email ID with us. We will check this for you.

Thanks,

Team nearbuy

Sameer Janmejai

from Mumbai, Maharashtra

Mar 25, 2017

I had booked one day kidzania Pass 1400 on 24th through my debit card and again on 25th i tried doing the same booking of kidzania pass for a child for 1400 rs. At both instances the message appeared as transaction failed and there was no booking done or tickets produced or vouchers sent to me.
Whers my Money Gone. Its about Rs. 2800/-.
My email ID is sameer.[protected]@gmail.com.
Please revert back asap.
Regards,
Sameer Janmejai.
[protected].