Gujarat Gas — deficiency in service

Address: Gandhinagar, Gujarat, 382424

Sir,

Customer ID[protected] Brian Philip Rocha
B41 Swagat 3, Opp Sakar School, New C G Road, Chandkheda, Ahmedabad 382424

I had submitted my application for refitting of my gas pipeline after renovation of the house on 10jan 2018 and paid refitting charges vide chqno.279051 dt.10/1/18 for Rs.2000/- and was told that the same will be refitted within 2 months time.

It is almost 6 months since then and more than dozen visit in the last six month by GSPC engineer and team is not able to refit the gas line. They come and inspect and say that within 2 days it will be refitted and then some other team come and has same old story to tell.

I got fedup of this callouse and lethargic attitude of the staff and company. If the company is not competent enough to provide the service they better disconnect the line. I & my family cannot be held ransom by the company and its employees and made to pay monthly bill of six month when the GAS line is not connected/operational. For the last 6 month I have to buy gas cylinder from the open market with additional cost for no fault of mine.

Im contemplating approaching consumer court to solve the matter if the lethargy and callouse, irresponsible attitude of the employee and company continues.