Gujarat Gas — Delay in new gas connection - Vapi

darshdesai30

from Vapi, Gujarat

Jun 19, 2022

Address: Plot No. C-5 /101/1 of GIDC Opp: CNG Station- Tanu Motors Nr. GIDC Char Rasta N.H No.-08 Vapi - 396195 Gujarat

Website: www.gujaratgas.com

Application #80756370 submitted on 18/09/2021 and payment of Rs.5854 has been paid in full on same day. However, Gujarat Gas has failed to provide me with a connection yet. I've visited several times and given false promises about installation dates. Earlier, they used to say due to Covid we've backlog and since 6 months they're saying we dont have manpower.

I feel I'm being scammed with my money and Gujarat Gas enjoying the interest from my money. It'll be 1 year in few months and still no visibility about getting the connection. All my neighbours have gas connection and all the team needs to do is extend one of them to my house.

Customer services is pathetic too, they say will take the complaint and raiee it to Gujarat Gas office in Vapi, bht can't escalate any further.

I want the CEO or senior management to know about the incompetance and mental stress given to the customers.

Hope I could find a solution from this portal.

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Gujarat Gas customer support has been notified about the posted complaint.

Jun 25, 2022

Updated by darshdesai30 This portal is very effective. The complaint was heard and the Gujarat Gas official visited very next day. Not satisfied with the outcome as they want to take the gas line from my hall whereas there's a way from by wash area to kitchen which they want to explore or work on, even at extra cost.

Jun 25, 2022

Updated by darshdesai30 In above I meant, they DONT want to explore the option of taking the connection via wash area, all other row houses have taken it from washarea and simply because of incorrect planning done previously by Guj Gas employees who installed gas connections, they dont want to connect their mistake.