Gujarat State Road Transport Corporation [GSRTC] — Not considering my ticket booking & forcefully making us buy ticket with disrespectful behaviour by conductor and driver

Respected Sir/Ma'am,

I did my booking on GSRTC app from Dhoraji to Jamnagar on 20-August-2022 with the PNR - g56263833 for 2 seats (No.1 and 2) with the tripcode 1415SMNTJMNEX51

When I boarded the bus from Dhoraji which was supposed to depart at 17.15 but the bus departed at 19.35 after the bus being late by more than 2 hours, the conductor didn't considered my reservation and behaved very badly with me and my mother!

He asked us to either get down from the bus or buy a new ticket even though I had debited my money to book before 2 days!

I forcefully took the ticket because conductor told either to get down from the bus and travelled from Dhoraji to Jamnagar standing on the bus even though I had the ticket booking which was showing on app/website/PDF but the conductor was not ready to listen anything.

This is totally unacceptable and pathetic management.

For now, I demand the refund of my ticket that I booked and also an apology from GSRTC for this bad experience with the complimentary free tickets!

The conductor and driver were shouting on us and told our ticket as fraud. The conductor's name is Mahavir Singh.

I've enclosed all the necessary screenshots with this email. Also I've attached the ticket picture that I had to buy forcefully even though I had the booking.