Gujarat Travel — delay in service and not proper management creating harassment

Address: 395002

I travelled fro ahmedabad to surat dated 25th at 4 30 pm bus karab ho gayi after that they arranged for bus after two hours and i reach surat barodli highway at 1 am and they said after 1 hour we will drop you inside surat i have to be in surat at 10 pm but even after too much time they have not arranged any service
They have dropped me around 4 am in surat

Very bad service and i want to claim against that service