HDB Financial Services — complaint regarding recovery department

Address: R 2 A, 2nd floor, Main Road, Uttam Nagar Delhi- 110059, 110096

Sir/madam
This is vikas rav registered mobile number is [protected]. One of the lady from hdb department branch uttam nagar called my mother since 10th october 2019. She mentally harrased my mother and me. I told her very clearly that i will pay by 15 october 2019. But in the morning of 15 october 2019. She even abused my family and me. The lady name “ sonia “ and one her colleague abused my family badly. My mother is in depression since that day and today i. E 15 october she even said that “ teri maa mari toh nhi hai na “ and “ tere maa ko toh mai maar doongi “ and moreover she also abused my father. I did not even said a single word to her.
My loan was pending since 1 year because my phone was broken and it was skipped from my mind and they did not even send me any mail neither any letter.