HDB Financial Services — Loan emi not deducted

Address: No 38 Teachers colony Kurumpapalayam Thondamuthur road

I am Divyadarshini from Tamilnadu India bought laptop in loan emi through hbd financial services.they said loan money will be autodeducted from 1st day of starting month .i have enough balance in my account eventhough is not deducted on 2-sep-2022. In result i will get overdue or loan will be bounced or else I am not able to get loan in my future when I call the person whom they collect my details, not even responding now worst experience I had paid manually using UPI . please take action on this and hbd app is also not working properly