[Resolved] HDFC Bank — 2 times amount deducted from hdfc bank account without prior information

rj1aditya

from Mumbai, Maharashtra

Address:

Flat no. 31, shri niketan building, kopar khairne, sector 19, Mumbai City, Maharashtra, 400709

Date of incident:
21 aug 2019

Full description:

I have saving account (Savings account no.: [protected], churchgate) in hdfc bank and when i check my account statement i found 1550 amount has been deducted from my hdfc account without any prior information with transaction id: inter-brn cash chg inc.

I had left only 1255/- in my account and after deduction my account balance went into negative 250 rs.

Desirable resolution:
I need refund amount that has been deducted insignificantly.

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Oct 24, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2019

HDFC Bank Customer Care's response Dear Customer,

As per our records, there is inter-branch cash transaction charge levied to your account for the transaction done on August 19, 2019.

Please visit the below URL in order to know more about service charges:
https://bit.ly/2sTUVP8

h transactions(Cumulative of Deposit and Withdrawal) Home Branch
2 lakh ---Free per month per account.
Above 2 lakh---Rs.5/- per thousand or part thereof, subject to a minimum of Rs.150/-(plus taxes as applicable)

Non-Home Branch:
Cash transactions value up to Rs.25, 000/- per day –No charge
Above Rs.25, 000/- ---Rs.5/- per thousand or part thereof, subject to a minimum of Rs.150/- (plus taxes as applicable)

-Nadia
HDFC Bank Customer Assistance