[Resolved] HDFC Bank — 5000 rs not credited to my icici bank account from payzapp account

kunal20017

from Bengaluru, Karnataka

Nov 4, 2017

Address: Bangalore, Karnataka, 560037

Website: Payzapp

Hi
I transferred 5000rs from payzapp wallet to icici bank account[protected] on 2nd nov 2017. It showed my status as success but money hasnt credited into my account. I called icici bank customer care where they informed that no such transactions have happened. When i called payzapp team they informed me that i have to get some # paper from icici bank.
I attached failure as well as successfull transaction reciept. We all can see that in failure transaction status no date is mentioned where as in successful transaction screenshot has date of transfer.

+2 photos

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Dec 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Nov 04, 2017

Updated by kunal20017 Please find my contact no ; [protected] and [protected]

Nov 06, 2017

Updated by kunal20017 I transferred 5k on 02/11/2017 to my bank account but the money has not got credited yet.Its been so many days I have not got any mail from Payzapp side.
I continously tried to call Payzapp people but no one is picking the call or the number is busy.Its really shocking that the bank like HDFC is serving their clients like this.Either let me know whether you people are going to return back my money in my wallet or not or I should go consumer court to sue you all.

Below are the details of my transaction :

Naration : Card Unload
TXN ID :[protected]
Account ID : [protected]

Verified Support

Nov 08, 2017

HDFC Bank Customer Care's response Dear Customer,

For us to look into your concern. Request you to provide us your registered contact details and issue details on the below link bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

Anay,
HDFC Customer Support Assistance.