I have an account with HDFC bank which was a salary account opened by my previous employer. After quitting that job My salary account was converted to Savings account without any intimation or knowledge.
As per RBI rule it was mandatory to link Aadhar card to bank account however, I have not linked it as I didnt wanted it to be operational and HDFC wasnt helping to close it.
However, I received an text message stating aadhar card has been updated to my account. Since, I have never provided any Aadhar details to HDFC personal I was amazed as how this has happened and enquired the same with HDFC bank as per their escalation procedure. I have not received any proper response apart from giving random answers.
I want to file a complaint and severe action needs to be taken for this scenario as Aadhar details are confidential and I have not provided it to them better asked them to linked it. Please tell me the procedure for the same.
Below is the detailed conversation with bank manager:
Case Number 06488661
Inbox
x
priya.[protected]@hdfcbank.com
12/28/17
to me, ekta.wadhwa
Dear Sir,
We refer to your email dated 20th December 2017 in relation to the Aadhar card updation .
As per the Government of India directive and amendments in the Prevention of Money Laundering (Maintenance of Records) Rules, 2005 (“PML Rules 2005”), all existing Bank Accounts have to be updated with Aadhaar by the banks by 31st March, 2018, failing which the accounts will become inoperative.
In light of the above directive, we have updated your Aadhaar no with Customer ID ending with 715 as received along with Credit card application form. A pre-updation consent SMS was send to your registered mobile number with regard to the same.
Please feel free to speak to our Branch Operations Manager - Ms. Priya Nair on[protected] /[protected] or our Branch Manager - Ms.Ekta Wadhwa on [protected] for any further clarification.
You can also E-Mail them at priya.[protected]@hdfcbank.com or ekta.[protected]@hdfcbank.com for any further clarification or assistance.
We assure you of the best of our services at all times.
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Shrikant Shashikant Sapre at HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Ganpatrao Kadam Marg, Lower Parel (West), Mumbai-400013 or E-mail at grievance.[protected]@hdfcbank.com. Alternatively, you can call our grievance cell at Toll Free:[protected] or Tel:[protected].
Warm Regards,
Priya Nair
PBA Jogeshwari (W) Branch.
_______________________________________________
HDFC Bank Ltd, Shop 1/2, Ayesha Tower, S.V.Road,
Next to MTNL, Jogeshwari (W), Mumbai - 400102.
________________________________________________
Tel. No :[protected] /[protected]
Email ID : priya.[protected]@hdfcbank.com
Website : www.hdfcbank.com
________________________________________________
________________________________________________________________________________...⇄
Now use Mobile banking and get easy access to your account anytime, anywhere in a safe and secure manner.
Call[protected] to download the App. Click here to view the Demo Video http://bit.ly/MBAppvid
YOU CAN NOW GIVE A MISSED CALL FROM YOUR REGISTERED NUMBER ON THE FOLLOWING TOLL FREE NUMBERS TO REQUEST FOR :
CHEQUE BOOK[protected]
MINI STATEMENT[protected]
ACCOUNT STATEMENT [protected]
ACCOUNT BALANCE [protected]
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
bhushan lucifer
12/28/17
to priya.nair, ekta.wadhwa
Dear Priya,
I hope you are doing well.
I am aware of the rules of linking Aadhar card to everything. My question is and I quote once again "FROM WHERE YOU GOT MY AADHAR DETAILS TO UPDATE IT IN YOUR SYSTEM?". And please do not say In light of the above directive, we have updated your Aadhaar no with Customer ID ending with 715 as received along with Credit card application form.
For you to receive these details I will have to send it. I have already informed your employee who called me the other day that I have never by any mean whatsoever provided aadhar details to anyone from HDFC bank.
Plus thanks to bringing to my notice, what is going on with the with Credit card application form.
I HAVE NOT SUBMITTED ANY APPLICATION FORM.
Every-time I contact or I get any correspondence from HDFC I am surprised as I get to know what I have done with HDFC account when I am not the one who is doing it.
This details are taken without my knowledge and updated with my permission. Please clarify why this activity has taken place.
I am taking this email as a reference to a complaint which I am raising with ombudsman as well as uidai.
priya.[protected]@hdfcbank.com
Jan 1
to me, ekta.wadhwa
Dear Sir,
We are actively looking into your query and will respond to you in 4 working days .
Deeply regret the inconvenience caused to you .
Warm Regards,
Priya Nair
PBA Jogeshwari (W) Branch.
_______________________________________________
HDFC Bank Ltd, Shop 1/2, Ayesha Tower, S.V.Road,
Next to MTNL, Jogeshwari (W), Mumbai - 400102.
________________________________________________
Tel. No :[protected] /[protected]
Email ID : priya.[protected]@hdfcbank.com
Website : www.hdfcbank.com
________________________________________________
________________________________________________________________________________...⇄
Now use Mobile banking and get easy access to your account anytime, anywhere in a safe and secure manner.
Call[protected] to download the App. Click here to view the Demo Video http://bit.ly/MBAppvid
YOU CAN NOW GIVE A MISSED CALL FROM YOUR REGISTERED NUMBER ON THE FOLLOWING TOLL FREE NUMBERS TO REQUEST FOR :
CHEQUE BOOK[protected]
MINI STATEMENT[protected]
ACCOUNT STATEMENT [protected]
ACCOUNT BALANCE [protected]
Inactive hide details for bhushan lucifer ---12/28/2017 04:51:23 PM---bhushan lucifer bhushan lucifer ---12/28/2017 04:51:23 PM---bhushan lucifer
bhushan lucifer
12/28/2017 03:49 PM
To
priya.[protected]@hdfcbank.com,
cc
ekta.[protected]@hdfcbank.com
Subject
Re: Case Number 06488661
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
bhushan lucifer
Jan 5
to priya.nair, ekta.wadhwa
Dear Priya,
Happy new year to you and your team.
I am still waiting for a revert.
priya.[protected]@hdfcbank.com
Jan 5
to me, ekta.wadhwa
Dear Sir,
Wishing you and your family a very Happy New Year .
We deeply regret the inconvenience caused to you .
Please be assured that we are actively looking into your complaint and will respond to you as soon as we receive the revert from the concerned team.
Warm Regards,
Priya Nair
PBA Jogeshwari (W) Branch.
_______________________________________________
HDFC Bank Ltd, Shop 1/2, Ayesha Tower, S.V.Road,
Next to MTNL, Jogeshwari (W), Mumbai - 400102.
________________________________________________
Tel. No :[protected] /[protected]
Email ID : priya.[protected]@hdfcbank.com
Website : www.hdfcbank.com
________________________________________________
________________________________________________________________________________...⇄
Now use Mobile banking and get easy access to your account anytime, anywhere in a safe and secure manner.
Call[protected] to download the App. Click here to view the Demo Video http://bit.ly/MBAppvid
YOU CAN NOW GIVE A MISSED CALL FROM YOUR REGISTERED NUMBER ON THE FOLLOWING TOLL FREE NUMBERS TO REQUEST FOR :
CHEQUE BOOK[protected]
MINI STATEMENT[protected]
ACCOUNT STATEMENT [protected]
ACCOUNT BALANCE [protected]
Inactive hide details for bhushan lucifer ---01/05/2018 01:14:17 PM---bhushan lucifer bhushan lucifer ---01/05/2018 01:14:17 PM---bhushan lucifer
bhushan lucifer
01/05/2018 01:13 PM
To
priya.[protected]@hdfcbank.com,
cc
ekta.[protected]@hdfcbank.com
Subject
Re: Case Number 06488661
bhushan lucifer
Jan 22
to priya.nair, ekta.wadhwa
How much more time?
Please give me details of Ombudsman or Higher authority to escalate this issue as you are incapable of resolving this.
priya.[protected]@hdfcbank.com
Jan 24
to me, ekta.wadhwa
Dear Sir,
Deeply regret the Inconvenience caused to you .
Will respond by Eod today .
Warm Regards,
Priya Nair
PBA Jogeshwari (W) Branch.
_______________________________________________
HDFC Bank Ltd, Shop 1/2, Ayesha Tower, S.V.Road,
Next to MTNL, Jogeshwari (W), Mumbai - 400102.
________________________________________________
Tel. No :[protected] /[protected]
Email ID : priya.[protected]@hdfcbank.com
Website : www.hdfcbank.com
________________________________________________
________________________________________________________________________________...⇄
Now use Mobile banking and get easy access to your account anytime, anywhere in a safe and secure manner.
Call[protected] to download the App. Click here to view the Demo Video http://bit.ly/MBAppvid
YOU CAN NOW GIVE A MISSED CALL FROM YOUR REGISTERED NUMBER ON THE FOLLOWING TOLL FREE NUMBERS TO REQUEST FOR :
CHEQUE BOOK[protected]
MINI STATEMENT[protected]
ACCOUNT STATEMENT [protected]
ACCOUNT BALANCE [protected]
Inactive hide details for bhushan lucifer ---01/22/2018 02:12:04 PM---bhushan lucifer bhushan lucifer ---01/22/2018 02:12:04 PM---bhushan lucifer
bhushan lucifer
01/22/2018 02:11 PM
To
priya.[protected]@hdfcbank.com,
cc
ekta.[protected]@hdfcbank.com
Subject
Re: Case Number 06488661
bhushan lucifer
Jan 31
to priya.nair, ekta.wadhwa
I am heading to cyber crime cell branch for some fraud happened on my account.
If I don't receive a proper revert on this within half hour 45 mins I can utilize that visit to lodge a complaint against you.
THESE IS THE COMPLETE CONVERSATION AND AFTER WHICH THEY DECIDED TO SHUTUP.
PLEASE LET ME KNOW WHAT CAN BE DONE !
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