[Resolved] HDFC Bank — About misbehave by the employee.

nagendra chunnilal sharma

from Indore, Madhya Pradesh

Jun 23, 2017

Address: Jabalpur, Madhya Pradesh, 482001

Website: hdfc insurance

Dear sir, today i received a call from some mr rohit saini saying he is from hdfc insurance bombay from the number [protected]. As we were on the road driving the car my wife told him not to call as we are not in the state to talk. Again after some time he ringed me saying "kya aap pagal ho" and narrated in a utmost indecent manner. My askance is direct to you :- is mr rohit saini an employee of your organisation hdfc insurance holding the number cited above. Please answer it. And if he is then my simple question is that your organisation has any policy of decency to talk to ladies folk or you prevail the policy of ruffians and indecent people in your organisation. Although i do not expect any positive response from you that makes me free to take recourse to other redressing option.

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Aug 6, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

HDFC Life Customer Care's response Hi Nagendra, please note that the above issue raised by you along with the contact no. will be investigated by us to check the details related to it. Post completion of the investigation, a reply with an information related to the no. mentioned will be given to you by us.

Verified Support

Jul 03, 2017

HDFC Life Customer Care's response Hi Nagendra, I wish to inform you that post conducting the investigation and verification of the above mentioned contact no. by us, we have reached out to this conclusion that the mentioned contact no. is not associated and neither is registered with HDFC Life. I apologise for the inconvenience caused to you on account of the unsolicited communication received. I request you not to act on any such information received in the name of HDFC Life, IRDAI and/ or anyone else as HDFC Life will not indulge in such unethical practices to solicit business. We have also updated the Notice Corner link on the Customer Service section of our website http://www.hdfclife.com/customer-service/insurance-notice-corner to create awareness of this issue faced by the insurance industry, as a whole.
You may lodge a police complaint, along with the details of the caller and telephone number from which the call was received, in the local police station.
I thank you for bringing this matter to our notice and earnestly request you to repose your faith and trust in us.-- Manish.