[Resolved] HDFC Bank — about the collection agent

[Resolved] HDFC Bank — about the collection agent

A ankita1501 May 5, 2020

Hi i have been using the credit card for the past two years and paying monthly dues on time. Two months back i contacted the agent and asked for the settlement offer and he gave me one. Now due to the pandemic of coronavirus i lost my job and i contacted the agent to cancel the settlement offer instead let me pay monthly dues. Now he has been harassing me to pay more than the usual else he will come to my home create a scene infront of my neighbours and talk to my father about it. This has been a mental abuse for the past couple of days. I wrote an email as well to the bank but i didn't receive any response. Kindly tell me what to do Was this information helpful? No (0) Yes (0)
Aug 16, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support May 14, 2020 HDFC Bank Customer Care's response Dear Customer, We have reviewed your comments expressed and request you to write to us at PriorityRedressalRPM.[protected]@hdfcbank.com to enable us to assist you. -Zubin HDFC Bank Customer Assistance
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Comments

Shveta Bhairamadgi

from Noida, Uttar Pradesh

Jan 23, 2021

Hello I am a HDFC credit card holder with the total outstanding due og 28000/-.I have been going through some financial concern due to the pandemic hence was making minimum due payment only and sometimes even they got delayed.I have been getting constant harrasing calls from the collection agencies of Hdfc ..Today on the call they informed me that they have my bank statement and i have the amount in the bank but im not paying.The account they are taking about has minimum balance only and that belongs to my husband im the second holder only. Please confirm if HDFC and pass on this information to the collection agency and if yes under what authority and what al informantion can be revealed to the collection agency.I will be clearing my total amount and cancelling my card but HDFC needs to teach some empathy to the collection agents as these are very tough times for everyone.Please do confirm about the information released so that i can just close all my transactions with hdfc if they are allowed to do so.