[Resolved] HDFC Bank — About the no due certificate

[email protected]

from Delhi, Delhi

Jun 7, 2017

Address: Pune, Maharashtra, 411014

Website: www.hdfcbank.com

First I had blocked my credit card ending with 6407 before 3 months after blocking they had generated bill for the different card number ending with 2407 of 574.5 inr. Then I had call regarding the issue I was asked to send mail for the same to customerservices.[protected]@hdfcbank.com I had mail to them query reference no. [protected]. The n I was asked to send had written letter to close the card along with the diagonally cut card. As I had blocked the card due to lost how I was able to send card to them?
Then I had mail again and send them letter by DTDC currier services with AWB no. P41483866. Then they had processed my request to close it but I had not received confirmation for the same. They just mail me that card is closed and there is no due on the same.
Now am asking them for the No Due Certificate but they are not providing me the same and asking me the written request again which I had send them already.
I want the NO due Certificate and confirmation of the closed card.
Also they are not providing proper response for the query.

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Jul 9, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2017

HDFC Bank Customer Care's response Dear Customer,
We infer that you seek no due certification towards your credit card. We wish to inform you that we have arranged to send the no due certification to you mailing address available in our records. We assure you that the letter will be dispatched within 2 working days. We deeply regret for the inconvenienc ecaused to you in this regard. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is 6109793.
-Anay
HDFC Bank Assistance

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Comments

Banupriya P

Jun 7, 2017

I have take the amount of Rs 1000 on 31/05/2017 11:10 AM at KVB ATM saravampatty. I have got the message for withdrawl but cash not dispensed.

Acc# [protected]

Saravampattty KVB ATM

Seetharaman Potti G

from Lalgudi, Tamil Nadu

Jun 7, 2017

On 18.04.2017, an amount of Rs. 6348.82 was debited in my Credit Card without my consent. Payee was MCAFE Intel Security[protected]

I lost Rs. 6348.82. Whatever shown in Credit Card Statement, I have mentined above.