[Resolved]  HDFC Bank — abuse and harassment by hdfc bank recovery agents

Dear sir, i am anshuman roy. Due to some personal financial problem currently i am not been able to pay my credit card dues this month but it is not that i am not trying to pay. I am trying to take loan and burrow money from other bank so that i can make the minimum amount due. Currently i have only rs. 5000/- which i have kept for my daily bread and butter of my family. But the hdfc credit card recovery agent which is a lady has been abusing me and talking to me in very rough manner and unprofessional way. I explained her my situation but she is not ready to listen to me and instead she is saying when i dont have aukad why do i take credit card and when she said all this i had also retaliated and shouted on her and used a bad language against her which is the first time in my life i have done that. Thorough all this i would like to know am i a criminal who is running away with money. I have picked up all calls and answered each and every calls by recovery team and on the contrary why i am treated in this manner. I also asked her to give me 7-10 days but she was not ready to listen to any thing and started using rough language and started shouting on me. I really hope that this people should be treated legally and should be trained on how to talk to customers. I am really depressed today by this behavior being a customer of hdfc from 13 years they treat me like this. I hope appropiate action will be taken against this lady. The number from which this call came from is +[protected] and lady's name is deepa. I have a recording of her call which can be produced when required.