[Resolved] HDFC Bank — Abusive call from customer care agent regarding credit card offer

priyankalwar

from Bengaluru, Karnataka

May 19, 2017

Address: 560103

I got a call from one of your executive and she asked me whether i want a hdfc credit card. To which i replied i already have a credit card. She replied me back saying am i mad or what since she asked me about hdfc credit card and abused me. If she is frustrated that doesn't mean she will call anyone and throw her anger on them. She has no right of doing such thing and i would request you to look into this matter. There is absolutely no point in employing such people since they bring disgrace and bad reputation to your company. Unfortunately, i don't have her name but i do have the number from which she called me (+91-[protected]). This incident happened on[protected] at 4:38 pm

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Jun 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 19, 2017

Updated by priyankalwar I also need confirmation that you have taken action or I'll post it everywhere. Also planning to lodge an FIR against it, for abusive calls.

Verified Support

May 20, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with the number on which u have received the calls & from which number, date & time of call and ur contact dtls. Please mention Ref ID- TTU[protected] in the subject line for me to track ur mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance