[Resolved]  HDFC Bank — Account opening

Address: New Delhi, Delhi, 110045

Sub: Hdfc bank janakpuri A3 branch (HDFC0001558) at delhi is refusing to accept rent agreement as valid address proof for opening account when the hdfc website clearly mentions it as valid proof. They say each branch has some different rules.

Initially they even visited my address for verification and took all documents and told that I'll get my account after 2 weeks. After 3 weeks they called and said rent agreement is not valid proof and my official ID card of delhi govt hospital also doesn't have my delhi address written on it.
So i submitted application at my hospital and they issued me new ID card with my delhi address.

But now they are telling me to take back my documents or else change address of my adhaar card also from my jammu address to current delhi address.

I told them that I'm ready to give even my appointment letter of hospital or written certification of the Head of that hospital, but they refuse to budge.

They approve that i can open account at some other branch in delhi or even at jammu and then transfer to their branch with same documents, but they will not do this at their branch as madam there follows strict code.

Ironically, I wanted to open account in hdfc for convenience of banking. But now I've to go to jammu and open account there and then transfer it to delhi.

Rent aggrement was refused.
New ID card of delhi govt hospital with delhi address refused.
Appointment letter of same delhi govt hospital refused.
Written certification from head of same delhi govt hospital refused.

I understand that nobody wants to get into trouble but avoidance & glorifying paranoia with terms like strict code will only erase the difference between hdfc and a petty public sector bank as convenience of banking is what most people seek.

Regards
Rajesh