[Resolved] HDFC Bank — ad hoc charges

heena lodha

from Mumbai, Maharashtra

Nov 17, 2017

Address: Kolkata, West Bengal

Ad hoc statement charge ₹118 for date[protected] have been deducted on 16/11/2017 from my hdfc salary account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.

When i reach branch regarding the same issue, they cant provide proper solution as well as customer care told same answer.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Ref no.- mir[protected]
Narration - adhoc stmtchgs incl gst 071117- mir[protected]
Value date - 16 nov 2017

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Dec 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

-Bejoy
HDFC Bank Customer Assistance

Nov 29, 2017

Updated by heena lodha Ref ID:[protected]
I did not receive a full refund. should I need to complain again and again? Can't I get full resolution at once? The refund was of 118 RS, and Bank had refunded Rs 100. So what about the rest 18 rs? Should that be left for granted to Bank because its just rs 18 and they think it will not matter to the customer? or now they will refund the rest money after a process of 15 days more ?