HDFC Bank — add money transaction failed in payzapp

I tried adding amount of rs5000 to my payzaap wallet [protected] on 17th june 2017. Amount got deducted from my credit card but not added to payzaap wallet.
I tried reaching phone and dropped mail. Received mail on 21st june saying amount will be refunded in 5 working days with rrn no[protected]. But amount not credited after 50 days also. Tried so many times to reach payzaap customer care number and written many mails. But never connected to call and never got any response. When i contacted my credit card team they said payzaap team claimed amount on 19th june and they given transaction number [protected], and they said they can't do any thing for this. Dear payzaap please add amount my wallet
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HDFC Bank — add money transaction failed in payzapp.

I tried adding amount of Rs. 5000 to my payzaap wallet to SBI Credit Card 26th Sep. 2017. Amount got deducted from my SBI credit card but not added to payzaap wallet.
I tried reaching phone and dropped mail. I Received mail on 26 Nov. 2017.

Saying Payzapp team, As per your query, we would like to inform you that the load money transaction of Rs. 33000/- has failed. Please find below the details for your reference, through which you can check with your bank on the refund status. RRN No:[protected].

But amount not credited after till date. Tried so many times to reach payzaap customer care number and written many mails. But never connected to call and never got any response. When i contacted my SBI credit card team they said payzaap team claimed amount on 27th Sep his given (Transaction code by SBI - R01482) and they said they can't do any thing for this. Dear payzaap please add amount my wallet or sbi credit card.

Tabrez Alam
[protected]
SBI C.C. No.: xxxx xxxx xxxx 2769
[protected]@yahoo.com

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