HDFC Bank — Additional amount of preclosure charged with false promises

Address: Beingaluru

Hi Sir/Madam

During May 2019, I have taken person loan in whitefield branch, bangalore.personal loan number is 68220542 and
loan amount is 13 lakhs and monthly emi I paid was 31, 269. the person who processed this application is prasad.
while taking personal loan, he promised after one year there will be no pre closure charges and hence we paid additional 2% to 13% interest
i.e totally 15% interest. June 18th 2020 I closed the loan but they charged pre closure charge of 52552 as
no foreclosure charges reflected in my account as committed by the banker during the loan processing time. We have paid 12 months EMI with 15% interest and now charged again 4.52% of the balance which is Rs52552.
I feel cheated as I lost the hard earned amount in this COVID situation. I want my 52552 refunded as its huge amount which is severely affecting my current financial condition.
I am mentally depressed and this is considered as fraud / cheating from bank. HDFC has its name and I hold salary account, multiple accounts as a classic customer.
this sort of bad experience will make me to opt me out. Expecting immediate response from your end

Thanks & Regards,
Suganya