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HDFC Bank — Adhoc charges by the bank

Hello,
My name is Kamini Joshi.
I have a savings account with Hdfc bank, Andheri west, Mumbai.
I have been charged Rs 118 by the bank on 18th Nov 2020.
Is it valid to charge and I want it refunded.

Regards
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Hdfc bank is not answering my calls, tried three four times.
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