[Resolved] HDFC Bank — Adjustment Entries

[Resolved] HDFC Bank — Adjustment Entries

A Anil JJ Dec 30, 2021 Jan 3, 2022 This thread was updated on Jan 3, 2022

Hi, There has been debits from my HDFC Fastag claiming to be adjustment entries to the tune of 3700 especially when I have kept the fastag loaded with the money. Why would any toll plaza charge 300 or 500 for a car?, I have attached screenshots. I called and complained to HDFC Fastag Customer Support and they said they need to update my email address which hasn't happened even after following up for a week. +1 photos Was this information helpful? No (0) Yes (0)
Feb 5, 2022 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 03, 2022 HDFC Bank Customer Care's response Dear Customer, for Fastag transaction dispute on your Fastag wallet, kindly send an email (mentioning Fastag wallet id, Acount number/Card number, Transaction date and amount) from your registered e-mail id to [protected]@hdfcbank.com Also attach duly signed scan copies of below documents. 1. Vehicle RC Copy 2. Vehicle Image 3. Cash Slip (If you are disputing for double debit, wherein the payment is done through cash as well as the amount is debited from Fastag). Note : Transaction dispute needs to be reported in writing within 30 days from date of transaction. You can also Login in to NETC FASTag Portal with User ID / Wallet ID and Password. Select the option of Service Request -> Generate Service Request. Select Request Type as Transaction Dispute to lodge a complaint/dispute with respect to a particular debit on your NETC FASTag Wallet. You may contact 24x7 Customer Care on [protected] for any clarification. -Zubin HDFC Bank Customer Assistance.
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