[Resolved] HDFC Bank — against customer care executive for rude language

munishshangari

from Basi, Punjab

Feb 12, 2018

Address: Ludhiana, Punjab, 141001

I want to complaint against hdfc bank credit card customer care executive
who called me from no. [protected] at my mobile no. he insisted me to get a protection cover policy for my credit cards, debit cards, driving licenses, pan cards & was irritating again to get this policy upon paying a charge of rs 1890/-. but on listening to him i very humbly said no, i don't want this cover. he used foul & abusive language. the time of call was at
1.43 p.m.. kindly check who this executive was & take strict action against him. otherwise i would discontinue with hdfc bank & will not deal in any regard.my mobile no. is [protected]. munish

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Mar 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

HDFC Bank Customer Care's response Dear Munish,

We infer from your communication that you are receiving calls from [protected]. We have initiated an investigation at our end and we wish to clarify that the number from which the call received at your end does not pertain to HDFC Bank. This call may have been made to you by a Third Party with a malicious intent and we request you not to respond to any such calls received by you. We also take this opportunity to assure you that HDFC Bank would never request customers to provide such/any sensitive information related to his card account (eg. card validity period, last transaction, net banking password, credit card PIN etc) through an e-mail / SMS and request you to abstain from replying to such calls/emails received. Having said this, we request you to visit the following URL for register your mobile number /e-mail id for stop receiving marketing offers calls. https://leads.hdfcbank.com/applications/misc/dnc/dnc.htm. It takes approximately 45 days to be in effect across all products. We regret the inconvenience caused to you in this regard. We would be pleased to provide any other assistance/service that you may require.

-Bejoy
HDFC Bank Customer Assistance