[Resolved]  HDFC Bank — amb charges deduction without informing account holder

Address: 400042

Amol y. Nanoskar
1/5, laxmi dham niwas,
Sai nagar, troli line,
Bhandup (E) – 400042
Saving account no. [protected]
Mob no. [protected]

To,
The branch manager,
Hdfc bank (Branch – 0012)
386, veer savarkar marg,
Opp. Siddhivinayak temple,
Prabhadevi, mumbai – 400025

Sub: request for reversal of amb charges else closing of saving bank account no. [protected].

Sir,
I had visited your branch and met branch manager to resolve the problem of aqb maintenance charge. As advised by branch manager i had written a letter requesting the waiving of aqb ser charges and also deposited rs. 5000/- as aqb on 27/12/2010. I was assured that on depositing the mab of rs. 5000/- the amount deducted would be refunded to me. This did not happen. Instead of this, after 1 month the latest statement received on 25/01/2011 reflects another deduction of rs. 330.90/- as aqb ser charges. This means i will pay rs.1323/- aqb charges for 1yr. This is adding fuel to fire. That too, after getting assurance from the branch manager. This is a price i pay for the loyalty of 2 yrs. On telephonic enquiries i was informed that the aqb has been raised to 10000/- minimum. This is arbitrary and unacceptable to me.
In last month, same incidence happened again with me. I had received sms stating amb charges 450/- for june and 300/- for july (Total 750/-) is debited from my account. Again visited to vikhroli branch, after discussion with branch executive, raised complaint at customer help desk (Complaint no.- mumr[protected]). Still not received any reply from bank executive. I was maintaining 5000/- as amb. Branch executive said amb change to 10000/-, but i didn't get any communication for same. How can i know this without any communication from bank? Still i deposited 5000/- more on 31/08/2017 to maintain amb (As said by bank executive) whatever interest i earned in last 7 years are credited to hdfc bank account under aqb/ amb charges. There is no need of this account if i am getting penalized instead of benefitted.
If an assurance in writing is given that the charges are waived and no more aqb/ amb charges will be levied, then i will continue this account. Otherwise, i wish to close my accounts immediately. Please do the necessary so that my money blocked in your bank is released for immediate investment in any nationalized bank like sbi.

Your’s sincerely,
(Mr. Amol y nanoskar)