[Resolved] HDFC Bank — amount debited and wallet not credited

pratap bisht

from Pune, Maharashtra

Sep 13, 2017

Address: 560046

I have done a transaction on 6th of september 2017 of rs 10000 using my sbi account to fund payzapp app.
An the transaction got failed and money was not loaded rather my account was debited with 10000 rs.
And its been one week and my account was is not reversed with the money.
Have tried calling customer care and mails as well have not got any kind of response.
Kindly do the needful on urgent basis
Thanks
Pratap

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Oct 16, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

HDFC Bank Customer Care's response Hi,

There was a technical glitch which was being identified and it has been fixed. Due to this issue customers were not able to load money and transfer the money. The issue has been resolved from our end. The failed transactions will be refunded to customers in source card within 5 working days time.

-Bejoy
HDFC Bank Customer Assistance