HDFC Bank — Amount Debited for Declined Transaction

Address: Bangalore, Karnataka

Dear Sir, I tried buying HP laptop through HDFC Prepaid Pluse Forex Card but order is Declined (HP order Number H[protected] but amount $882 is debited from Forex Prepaid Card. When I called customer care they said like it will take 7 working days to credit back the amount. And I asked what if i haven't given the compliant, for that they said it is considered as success full transaction and amount never credit back. My Concerns are: 1. When in US $882 amount is huge and waiting for 7 days is too much. 2. Without compliant they never credit back the amount. Please consider above these. THanks Partha