[Resolved] HDFC Bank — amount debited twice and the amount not back till now

RamyaDevi Bojja

from Chirala, Andhra Pradesh

Sep 5, 2017

Address: Visakhapatnam, Andhra Pradesh

I purschased clothes in max and paid the bill.
I paied the bill using my debit card...
1st time me swipe the card and removed it and the transaction is cancelled but the money is debited from the account but the bill was incomplete.
2nd time we swipe and didn't took the card untill the transaction is completed... And the amount was debited and the transactions is sucessful.

The provlem is first the amount debited is not credited till now.
Can you please make credit my amount back and its very emergency we need for our medical purpose...

Please help me out from the problem

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to provide us your customer Id/card number, issue details, transaction details, date/time of transaction and registered contact details by writing from registered email ID at [protected]@hdfcbank.com. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you. –Natasha

-Manoj
HDFC Bank Customer assistance