HDFC Bank — Amount debited without my knowledge

HDFC Bank — Amount debited without my knowledge

A [email protected] Oct 17, 2020

The amount of Rs 2721.04 is debited from account towards my credit card (FUND TRF DM) without my knowledge and its happening from few months. I have not enabled auto debit. Issue is not that you have debited the amount. I should have been told that if due date has passed then HDFC will do auto debit. I was not told/ informed about this. This means that HDFC will do its own will and start taking amount from my account without my permission?? Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 17, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, details of the charges, last four digits of the card. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance