[Resolved] HDFC Bank — amount deducted but transaction failed.. amount not received

dk95232

from Lucknow, Uttar Pradesh

Address:

E-3 Transport Nagar, Old Maurang Mandi,Near Parking 1, Lucknow, Uttar Pradesh, 226012

Hi team,

Please look into below issue.

I have loaded 1000 rs into my account from my card and have seen the failure message after this. I see that the amount is debited from my card but is not reflecting on the payzapp balance and also could not see the update in the recent transactions.

I need my money to be loaded on payzapp or should be refunded to my credit card.

I am completely dissappointed with this app.

Registered mobile number - [protected]
Name - dinesh kumar

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Nov 12, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 08, 2019

Updated by dk95232 The transaction was made on 05th Oct. Saturday.

Verified Support

Oct 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments and request you to send us the duly filled and signed form which is available on our web site under the following path to cc.[protected]@hdfcbank.com to enable us to do the needful: Forms Center > Credit Cards > Cardholder Dispute Form.

-Nadia
HDFC Bank Customer Assistance

Verified Support

Oct 10, 2019

HDFC Bank Customer Care's response Dear Customer,

We request you to share a scanned copy of the complete Cardholder dispute form to cc.[protected]@hdfcbank.com and we shall assist you. You can download the form from the below link https://bit.ly/2FpUNeY.

-Zubin
HDFC Bank Customer Assistance