[Resolved] HDFC Bank — amount deducted from account for failed transaction

vasu raj Singh

from Bengaluru, Karnataka

Nov 5, 2017

Address: Bangalore, Karnataka

I was placing an order from food panda with value 285.51, during processing payment for the order through netbanking amount got deducted from my account with message "duplicate request received with same parameter".
Please note: order was not placed as food panda didn't receive amount but it got deducted from hdfc bank.

Order date: 5th nov 2017
Website: food fanda
Contact no: [protected]
Order no: s4ga-7cyi

Please refund this value as soon as possible.

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Dec 6, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, along with transaction details, account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance