[Resolved] HDFC Bank — Amount deducted from hdfc account but not credited to the beneficiary account

[Resolved] HDFC Bank — Amount deducted from hdfc account but not credited to the beneficiary account

R Ranjeeta N from Delhi, Delhi Oct 1, 2020

Date : 1st October 2020, around 11:45 am, I have transferred amount of RS 21, 000 to a beneficiary kotak account.. the amount got deducted from my hdfc account but I didn't receive any notification alert, and also the beneficiary account is not credited with that amount. Please look into it and either refund the amount or credit it to the beneficiary account. I tried to call the customer care number but no one was available. Looking forward for your support. Was this information helpful? No (0) Yes (0)
Oct 3, 2020 Complaint marked as Resolved This matter has been resolved. Thank you HDFC Bank HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 01, 2020 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the transaction details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Oct 03, 2020 Updated by Ranjeeta N Thank you HDFC Bank for the quick turnaround on this matter. The amount has been received by the beneficiary now. Proud to be associated with HDFC bank.
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