[Resolved] HDFC Bank — amount deducted from hdfc credit card but no confirmation in hdfc life for premium payment

[Resolved] HDFC Bank — amount deducted from hdfc credit card but no confirmation in hdfc life for premium payment

K kayaladhi from Chennai, Tamil Nadu Nov 25, 2017

I paid 6016 for hdfc life insurance premium policy 18826763 using hdfc credit card under my name vigneshwaran g with starting 4893 and ending 4413. Amount got debited from my credit card but got a 501 error message in hdfc life. I haven't received any mail/sms confirmation from hdfc life. Please let me know whether the payment is processed by hdfc life or not. Was this information helpful? No (0) Yes (0)
Nov 29, 2017 Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint. Verified Support Nov 27, 2017 HDFC Life Customer Care's response Hi, please note that as per our records, the amount is yet not received by us against the aforesaid policy. Further, kindly share the customers credit card statement from which the payment was made for us to get the same checked further. Verified Support Nov 27, 2017 HDFC Life Customer Care's response The statement can be emailed to us at [protected]@hdfclife.com from the registered Id. Do let us know once the email is sent and share the interaction Id for us to track the same. Nov 29, 2017 Updated by kayaladhi Got payment receipt from HDFC Life after verifying the Credit Card statement. Thanks for your prompt response in this matter.
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kayaladhi

from Chennai, Tamil Nadu

Nov 27, 2017

Hi Team,

I sent the credit card statement in email to the mentioned address from my registered email address. The interaction ID is 'HDFCSL=[protected]'. Please investigate and let me know when i get refund to my Credit card.