HDFC Bank — Amount deducted from my account against four failed merchant banking transactions

Address: Srinagar J&K

On 13/09/2020 at about 21:25 hours to 21:48 hours, i was attempting some merchant banking transactions for payment of my child's school tuition fee online thought my hdfc bank account debit card (A/c no xx8460 and debit card no. Xx0324), the amount of rs 5840.00 was deducted from my account no. Xx8460 four times against failed merchant banking transactions. Thus amount of rs 23360 was deducted from my above hdfc account for failed/unsuccessful transactions.. The details of these failed transactions and messages received from hdfc bank are as under:
Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:35:25. Avl bal rs.20521.18. Not you? Call [protected].
Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:41:35. Avl bal rs.8841.18. Not you? Call [protected].
Alert:you've spent rs.5840.00 via debit card xx0324 at tbmes1505619 on[protected]:21:46:09. Avl bal rs.3001.18. Not you? Call [protected].

21:37:28
The deducted amount of rs 23360 has still not credited back to my account. Kindly take up matter with concerned for early redressal.
With regards
Wajida tabasum
Hdfc a/c no. [protected]
Branch qamarwari srinagar j&k
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2020
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID: 2214862 and will revert to you within 5 working days.

-Nadia
HDFC Bank Customer Assistance
Sep 21, 2020
Updated by mirwajida
Complaint with reference ID: 2214862 not resolved yet.
 
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