HDFC Bank — Amount get deducted from my account when payment was unsuccessful

Address: 560048

Website: www.HDFC.com, www.clubfactory.com

I am Raghavi K, account holder in HDFC bank. I was making online payment for clubfactory online shopping site, I entered the OTP which I got from HDFC and the clubfactory server took very long time to respond, and I got a error message telling "server encountered an error, payment was unsuccessful", but the amount Rs.1496.69 from my HDFC bank account got debited. The order is not placed in the online site but, amount had got debited from my HDFC bank account.

My bank details are as below:
Acc no : [protected]
Branch : IT Park, whitefield, bangalore
My mobile number associated with bank account : [protected], [protected]

Date of incident : 5/4/2017.

I waited for refund which was supposed to happen within 24 hours from bank, but the wait was waste. Waiting for refund as soon as possible. As the amount got debited is preferably not small amount.

I have attached the message from HDFC bank regarding the amount which got debited.

Please do refund the amount as soon as possible, and do the needful.

Regards,
Raghavi Keshavamurthy