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HDFC Bank — Amount not credited

I have received a message for a product I returned that the amount has been credited/reversed but the amount hasn't been reflected in the bank account and doesn't show up in transactions. I have been calling customer services and selecting all those specific options I have been on hold for more than 30 minutes now.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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