[Resolved] HDFC Bank — amount not credited to payzapp

Sri51

from Warangal, Telangana

Sep 11, 2017

Address: 505476

Website: Hdfc payzapp

Dear sir,
My mobile number [protected].

I transfer amount 11/09/2017 from my credit card to payzapp 10000 rs for three times. Amount credited only one time 10000. Remaining 20000 not credited. But amount deducted from my credit card.
At same day i transferd 5000/- rs to my hdfc account. Transaction failed. Money not received to savings account and payzapp wallet. Please check and refund the amount. Please check as soon as possible.

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Oct 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that the load money transaction of Rs.20000/- dated 11th September 2017 was failed. The refund has been initiated back to the source account on 12th September 2017 to card number ending 8278. Please find below the details for assistance & request you to get in touch with the respective bank for the refund procedure.

Acquiring Reference Number:74799207254001102737444
RRN:[protected]
Card Number: 4377 xxxx xxxx 8278

Note - Refund will take 5 working days to be credited in the source card from the date of refund initiated.

We would also like to inform you that the bank account transfer for Rs.5000/- initiated on 11th September 2017 has failed due to technical error from the bank's end, and the same will be refunded to your PayZapp wallet within 5 working days.

Anay,
HDFC Bank Customer Assistance