[Resolved] HDFC Bank — amount refund issue

amirdha

from Bengaluru, Karnataka

Sep 5, 2017

Address: 560095

Hello,

I have purchased some items in life style koramangala and item worth 1789.00 rs on 10th aug 2017 and i have tried to pay amount via my hdfc debit card. The amount is detected from my account and but the from their end it is notified as it was cancelled please check the utid:00131016. Again i paid.
The amount is not refunded yet. I have raised the complaint to lifestyle and they provide the service request number as 367327.

I have approched the hdfc customer care as well for the same issue (Hbl=[protected]. They have mentioned excess amount is detected from the account and amount will be credited. But as of now my amount is not credited. It is more than 25 days. I really disappointed with the issue is not rectified. Kindly help me for the same.

Regards,
Amirdha. T

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Oct 7, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to provide us your customer Id/card number, issue details, transaction details, date/time of transaction and registered contact details by writing from registered email ID at [protected]@hdfcbank.com. Please mention Reference Id TTU[protected] in the subject line. Our concerned team will get back you. –Natasha

-Manoj
HDFC Bank Customer assistance

Sep 07, 2017

Updated by amirdha Hello Sir,

I have raised the complaint with Dispute form and the amount is transferred by today.

Thank You,
Amirdha. T