[Resolved] HDFC Bank — Application for refund Money from Debit Card Fraud.

Lipika Gogoi

from Guwahati, Assam

Mar 11, 2017

Address: Kamrup Metropolitan, Assam, 781024

Dear Sir/Madam, I (Lipika Gogoi) received a Ph Call from [protected] at 05:59Pm om 10.03.2017 where they introduced me as a HDFC Employee for upgrading my ATM Card. He asked me my Debit Card Number and also asked OTP Number. Unfortunately I believed that and I gave OTP Number. Then they disconnected their Cell Phone immediately. I got a Message from HDFC withdrawing Rs. INR 19, 950.00 in MUMBAI at MPESA on[protected]:18:03:39.
Sir, I request you kindly take this matter and take necessary action against Fraud and refund my money as possible.
I have attached FIR Copy.

Lipika Gogoi, A/c No. [protected]
HDFC Bank, RG Baruah Road Branch, Guwahati, Assam

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Apr 14, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2017

HDFC Bank Customer Care's response Dear Customer,

We have taken up your complaint for further investigation and will respond to you on your email ID within 7 working days. In the interim, you are requested to contact on our Phonebanking Number (STD Code[protected] and permanently block your Debit Card and place request for issuance of fresh Debit Card.

-Bejoy
HDFC Bank Customer Assistance