[Resolved] HDFC Bank — application#[protected]

Animeshanand

Aug 11, 2020

Address: Road 4,House 6

I purchased a hdfc term plan dated 23 july 2020 after making payment of 20, 000 rs. Since then its been almost 20 days and i have undergone through the medical test as well. Still they are asking to get the one more blood test with my own cost.

Customer care is saying they are not responsible for this as this is still pending with online team

Even after sending email at the dedicated email address there is no response and if i go for the cancellation of the insurance then they are threating they will deduct the medical test charges, which they never disclosed initially

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Aug 8, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Preethi
HDFC Bank Customer Assistance