[Resolved]  HDFC Bank — asked me to pay three times the due

Hi,

I have been using my hdfc credit card for over 3 years now and i have always recieved good customer service. However, recently i gad a very bad experience. I was down with dengue and forgot about the credit card bill payment. I recieved a call from nilesh. [protected]@hdfcbank.com asking me to pay 27996.59/-. He also sent me a mail. I trusted his mail and dint check my actual due for the month of september, 2017 and paid it and mailed him the screenshot. After that geetanjali. [protected]@hdfcbank.com called me and asked me send her a screenshot too. I did that. After i recovered i checked my statement and noticed that i was supposed to pay only 8, 000/-. I have a limit of 2 lakh and both these people troubled me for a mere 8000/- due. And on top of that asked me to pay almost three times of what my due was.

Now, when i am trying to get in touch with them, neither of them are responding. How can they just turn a deaf ear and not even respond?? It is their fault that they communicated an incorrect amount and made me pay it.

I should be refunded the extra money that i paid and the late charges should be removed too since i paid thrice the due. So basically just like the bank charged interest on money that i have pending, they should give me interest on my money sitting with them. The least they can do is reverse the extra amount and take some action against both of them nilesh. [protected]@hdfcbank.com and geetanjali. [protected]@hdfcbank.com