[Resolved]  HDFC Bank — Atm with no guard, no power backup, no service

Address: Ghaziabad, Uttar Pradesh, 201010

This is very surprising to see that krishna vista, indirapuram hdfc atm do not have any power backup due to that when i have inserted my card in the machine on 20th jun @ 8:00 pm suddenly power went off and my card got stuck in the machine. When i have tried to look for the guard then i saw he has mentioned his mobile number in the door (Not known why may be thief can come inside atm machine and can call him about the incident :). So when i contacted him then he informed me to collect your card from branch after two days. So till the time i have to manage. My question is we are middle class working man and most of our salary goes to tax. Can we expect a little better service from banks in this country. Who cares about our problems? Shouldn't atm machine have power backup to avoid this kind of difficulties which i am facing. How about guard?
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Jul 23, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your ATM details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
 
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