I have submitted cancelled cheque to customer service desk twice, i have also get auto debit facility activated email from [protected]@hdfclice.com on 18th apr, 2017 and 21st apr 2017. However i got email yesterday (28th apr, 2017) saying that your auto debit facility is active state due to cheque bounce (I don;t understand in auto debit facility why they are giving reason about cheque bounce) and now they are saying you have to submit the cancelled cheque again which i had already submitted twice. I have sufficient balance in my account as well. Please check out attached image.
I have requested them to call back, but they are saying we can't call you back. That is strange! If i enquire about new policy they will call immediately but for exiting customers they don't call. That clearly shows that they are only interested in new business and don't care about existing customers.
I have already called 4-5 times and spent around rs.200 by calling your help line number (It is not toll free).
Every time called there will be new executive and i have to explain every thing to them again from zero and call gets disconnected after few mins (I doubt that you are earning money from network provider as well by dropping a customer call) and they have to spent 4-5 mins in waiting and selecting menu and etc. Was this information helpful? | 
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