[Resolved]  HDFC Bank — Auto Loan NOC/Credit card

I’m Jayanta Pakrashi from Kolkata, trying to get some help from you. I have already visited HDFC offices several times and called the customer care too, but didn’t get any solution to the issue. I also sent emails to the following customer services emails and didn’t get a single reply!

customerservices.[protected]@hdfcbank.com, [protected]@hdfcbank.com, [protected]@hdfcbank.com

Ticket number: HBL=[protected]
I had a car loan account in the HDFC bank[protected] which was completed in September 2020. I didn't receive NOC till now after making several calls to the customer care and visiting loan office in Kolkata at Gillander House. I came to know that the issue is me being a ‘defaulter’ in credit card. I paid all my due in the credit card account on 1st March with an extra balance amount of RS 233. But the system has not been updated yet and everyone passes the responsibilities to the other team!

Could you please check this issue and let me know the reason? I’m having real trouble even though my asset delivery is stuck due to this.
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Aug 5, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

We understand that you have raised your concerns at HDFC Bank vide Reference Number =[protected] and you will receive a response on your e-mail ID.

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff. Under the circumstances, there may be a delay in our response. Please bear with us. In case of any urgent queries or requests you may also use our Net Banking and Mobile Banking services.

-Zubin
HDFC Bank Customer Assistance
 
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