[Resolved] HDFC Bank — auto payment deducted but failed and not reversed back to my account

Abhishekpat2312

May 27, 2020

Address: Indira nagar, bangalore, Karnataka

The amount of 2469 was deducted from my account as an auto payment to amazon pay later (Capital float) refund of failure transaction to capital float on 05/05/2020 ref no. [protected]. It was debited from my account but not credited to beneficiary account because of service provider failure. On talking with capital float they informed they have not receive the money and it has stuck on bank server and neither credited to capital float nor reversed back to my account. Its been already more than 20 days now. I have been raising lot of complaints with hdfc but i do not know whats taking so much of time to resolve my complaint. Kindly look into the matter
Thanks,

Email id:- abhishek. [protected]@gmail.com

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Aug 12, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 27, 2020

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance