[Resolved] HDFC Bank — Auto payment deducted but failed and not reversed back to my account

Abhishekpat2312

May 27, 2020

Address: Indira nagar, bangalore, Karnataka

The amount of 2469 was deducted from my account as an auto payment to amazon pay later (Capital float) refund of failure transaction to capital float on 05/05/2020 ref no. [protected]. It was debited from my account but not credited to beneficiary account because of service provider failure. On talking with capital float they informed they have not receive the money and it has stuck on bank server and neither credited to capital float nor reversed back to my account. Its been already more than 20 days now. I have been raising lot of complaints with hdfc but i do not know whats taking so much of time to resolve my complaint. Kindly look into the matter
Thanks,

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Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 31, 2020

HDFC Bank Customer Care's response Dear Customer,

We regret any inconvenience you may have faced. Request you to write us using the URL https://bit.ly/2RP5ZcJ with your application number, Complete address contact details, scan copy of letter received. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Nadia
HDFC Bank Customer Assistance